Frequently Asked Questions

How do I place an order?

We’re happy to accept orders online or by phone. Call us directly at 800-222-8562 or click here to order online.

When can I expect to receive my order?

Most orders are shipped within two business days. FedEx® and LTL (less than truckload) orders will receive a tracking number and email confirmation once the order has shipped. For customers receiving deliveries via our trucks, feel free to call customer service to track your order.

I have a question about my order. Who do I contact?

Feel free to call us with any questions at 800-222-8562 or email us:

I have a RUSH order—HELP!

We hear you! Contact customer service at 800-222-8562.

There’s a problem with my order.

Hmm, such a thing has never occurred, so we’re not sure how to answer. Just kidding. Mistakes or problems are rare, but they do happen. Call or email us with any problem or question, and we’ll do what we can to immediately make it right. If possible, please have the Item # and Order # ready. 800-222-8562 or email us.

Can I pick up my order?

Orders are available for pick-up in our Asheville, Hickory, High Point, Clinton, Biscoe and Columbia locations.
Please call ahead to schedule pick-up.
Please call to place an order for pick-up.

Is there a minimum order?

We don’t require a minimum order, but please understand that almost everything we sell is by the case. (i.e., we don’t accept orders for “a can” of adhesive).
Our custom cushion manufacturing does have minimum orders, depending on the amount of customization required. Please contact Eddie Wilson at (800-222-8562 Ext. 133 / ewilson@snyderpaper.com) for details.

Can I pay my invoices online?

Absolutely. Please click here and have your login and password ready.

How do I open a new account?

Well first, welcome! Please, either call us direct at 800-222-8562 or click here to set up an account online.

Can you send a sales representative to meet with me?

We’d like nothing better.

  • For industrial, janitorial and sanitary or agricultural, contact Bruce Spake at 800-222-8562 Ext. 148 / bspake@snyderpaper.com.
  • For cushion manufacturing, contact Eddie Wilson at 800-222-8562 Ext. 133 / ewilson@snyderpaper.com.

How do I apply for a job with Snyder?

Check out our CAREERS page, then stop by our Hickory, NC office at 250 26th Street Drive Southeast to fill out an application, Monday-Friday, anytime between 8:30 am to 5:00 pm.